Welcome to Hova Destinations! These Terms and Conditions (the “Agreement”) govern your use of our website and the booking of our travel, accommodation, and tour services. By accessing our website or using any of our services, you agree to comply with these Terms in full. If you do not agree, please refrain from using our website or services.
1. Definitions
Client / Customer / You / Your: Anyone accessing our website or booking services through Hova Destinations.
Services: All travel-related offerings, including tours, safaris, accommodation bookings, transfers, and itinerary planning.
Products: Physical or digital items available for purchase on our site, such as travel guides, souvenirs, or digital maps.
Third-Party Providers: Independent vendors or partners who provide accommodations, transportation, activities, or other travel experiences.
2. Acceptance of Terms
By using our website, booking services, or purchasing products, you acknowledge that you have read, understood, and agreed to these Terms. These Terms apply to all users, visitors, and clients engaging with Hova Destinations.
3. Eligibility
To use our website or book services, you must:
Be at least 18 years old.
Have the legal capacity to enter into a binding contract.
Provide accurate, complete, and current information during booking.
We reserve the right to decline bookings or terminate accounts at our discretion.
4. Our Services
Hova Destinations provides curated travel experiences across Kenya and the East African coast, including:
Scheduled and private safaris.
Bespoke coastal and beach getaways.
Wildlife, cultural, and adventure tours.
Accommodation and transfer bookings.
All services are subject to availability. We may adjust or cancel services due to unforeseen circumstances such as weather, safety concerns, or government regulations.
5. Bookings and Payments
Deposit & Confirmation: A deposit may be required to confirm your booking, with full payment due before travel or service commencement.
Payment Methods: Credit/debit card, bank transfer, or other methods approved by Hova Destinations.
Currency: All prices are listed in USD or KES; payments must match the currency indicated.
Taxes & Fees: Any applicable taxes, transaction charges, or service fees are borne by the Client unless otherwise stated.
6. Cancellations and Refunds
By the Client:
Submit cancellations in writing.
Notify us of any medical conditions or special requirements in advance. Failure to disclose may affect your booking or service eligibility.
By Hova Destinations:
We may cancel services due to unforeseen circumstances. In such cases, you will be offered either a full refund or an alternative service of equivalent value.
7. Travel Requirements
Clients are responsible for:
Valid passports (minimum three months validity).
Necessary visas or permits.
Vaccinations and health requirements.
Adequate travel insurance covering health, cancellations, theft, and personal liability.
Non-compliance does not entitle clients to refunds.
8. Accuracy of Information
We strive for accuracy, but Hova Destinations cannot guarantee that all descriptions, availability, pricing, or imagery are current or error-free. We reserve the right to correct information without prior notice.
9. Third-Party Providers
We collaborate with trusted third-party vendors for accommodations, transport, and activities. Hova Destinations is not liable for the actions or negligence of third parties, including delays, accidents, or service failures.
10. Intellectual Property
All content on this website, including text, images, logos, videos, and software, is owned by Hova Destinations or its licensors. You may not:
Copy, distribute, or modify content without consent.
Use branding or logos without permission.
11. User Conduct
You agree not to use our website to:
Engage in unlawful or fraudulent activity.
Distribute malware or viruses.
Collect personal information from others without consent.
Interfere with website functionality.
Impersonate Hova Destinations or its staff.
12. Limitation of Liability
To the fullest extent permitted by law, Hova Destinations and its affiliates shall not be liable for:
Any loss or damage arising from use of the website or services.
Errors, inaccuracies, or omissions in content.
Acts of third-party providers.
Our liability is limited to the amount paid for the specific service in question.
13. Disclaimers
Services and products are provided “as is” without warranties, including:
Fitness for a specific purpose.
Accuracy of information.
Non-infringement or merchantability.
14. Indemnification
You agree to indemnify and hold harmless Hova Destinations, its directors, employees, and partners against any claims, liabilities, or legal expenses arising from:
Breach of these Terms.
Misuse of our website, products, or services.
15. Force Majeure
We are not liable for delays or failures caused by:
Natural disasters, pandemics, strikes, or wars.
Government restrictions or health advisories.
Telecommunications or technical failures.
16. Termination
Hova Destinations may suspend or terminate your access for violations of these Terms. You may also terminate by ceasing use of our website and services.
17. Governing Law
These Terms are governed by the laws of Kenya. Disputes shall be subject to the exclusive jurisdiction of Kenyan courts. Parties agree to attempt resolution via negotiation or arbitration in Nairobi before pursuing legal action.
18. Privacy Policy
Your use of Hova Destinations also constitutes acceptance of our Privacy Policy, detailing how we collect, use, and protect your personal information.
19. Modifications
We may update these Terms at any time. Continued use of the website or services constitutes acceptance of the revised Terms.
20. Entire Agreement
These Terms, together with the Privacy Policy, form the complete agreement between you and Hova Destinations, superseding all prior agreements.
21. Severability
If any provision is unenforceable, the remaining provisions remain fully effective.
22. Language
The official version of these Terms is in English. Translations are for convenience only; the English version prevails in case of disputes.
23. Contact Us
For any questions or clarifications regarding these Terms:
Hova Destinations
Email: info[@]hovadestinations.com
Website: www.hovadestinations.com
Thank you for choosing Hova Destinations. We look forward to creating unforgettable travel experiences along the Kenyan coast and beyond!
